Call us 01626 772751
1 Salisbury Terrace
Teignmouth, Devon  TQ14 8JG

Welcome to our dental practice 

Covid-19 Update 

We are confident that we have all the measures in place to be able to deliver the high quality professional service we and you require of us.

Your safety is our priority and we will not be charging our patients for the additional PPE we are required to wear. The practice has decided to absorb this cost for patients and staff despite no government or NHS funding to support this. We are using professionally fitted FFP3 respiratory masks and full gowns for all high risk procedures.

We are booking appointments considering each patients individual needs and extending treatments to enable social distancing and safe working practice for all. This does mean everything will take longer and a reduction in the number of people we can see compared to pre coronavirus as all dentists will not be able to work at the same time.

As we learn to navigate what has become the hardest professional challenge we have ever had to face we are confident we can deliver our services safely and proudly.

We will be offering telephone triage followed by pre booked emergency and urgent appointments if appropriate. So please do not turn up at the surgery as the door will be locked. Please try and refrain from contacting the surgery for routine appointments as we have a backlog of patients who have been in pain over the last two months who we will be trying to see as quickly and safely as possible.

The way in which we are able to see and provide treatment for our patients has changed considerably, please see the guidance below to give you some idea of the changes that have been made and what to expect on your next visit.

 

The day before your appointment by telephone and on the day of you appointment at the front door of the practice the following questions will be asked:

 

  • Do you have a temperature at the moment and if so, is it over 37.8 degrees centigrade?
  • Have you become breathless or are you more breathless than usual?
  • Do you have a new persistent cough?
  • Do you have flu like symptoms, upset stomach, headache or tiredness?
  • Have you lost your sense of taste and/or smell within the last 14 days?
  • Have you been in contact with any COVID 19 postive patients? 
  • Is your age over 60?
  • Do you have heart disease, lung disease, kidney disease, diabetes or any auto immune disorders?

 

When you attend for your appointment

 

  • You must come on your own (unless there is a need to be accompanied).
  • The patient toilet facilities are not available due to current guidelines.
  • You should arrive at the appointed time and wait outside the building at a safe distance from others or in your car where possible.
  • You will be met at the door by a nurse wearing appropriate PPE and asked to sanitise your hands, we will also take your temperature when you arrive and repeat the COVID screening questions.
  • You will not be able to enter the practice early and sit in the waiting room, so if you are early, please wait in your car or outside the practice.
  • If you have a mask, please wear it to the practice.
  • Please do not bring unnecessary belongings aside from small personal items/coat with you to the practice as all personal items will need to be left securely outside the surgery door.
  • Please bring a pen with you to the practice to sign your medical history, consent form and possible other forms.
  • Please could you clean your teeth thoroughly before attending for your appointment and avoid all food and drinks until after your appointment.
  • Where possible please pay by contactless method if a cash transaction is required staff will be wearing gloves.

 

 

Shielding Vulnerable Patients

 

Vulnerable people, defined as those over the age of 70 and those with the underlying health issues below have been asked to stay at home for 12 weeks. This is called ‘shielding’ and the aim is to protect lives. If a shielded patient is in urgent need of emergency treatment, they should be seen as the first patient of the day.

Any patients falling into the categories below are classed as shielding vulnerable patients

  • Solid organ recipients.
  • Some people with cancer who are undergoing treatments such as chemotherapy and radiotherapy.
  • Patients who are taking immunosuppressive drugs.
  • Pregnant women with heart disease.
  • Patients with respiratory conditions such as cystic fibrosis, severe asthma, COPD.
  • Rare diseases e.g. severe combined immunodeficiency.

 

If you are or think you maybe a shielding vulnerable patient and do not have a 9.0am appointment on a Monday, Tuesday, Wednesday and Thursday or 8.30am on a Friday please contact the practice as soon as possible to rearrange your appointment.

 

As practice owner I would ask you to please be kind and understanding to my staff who will always be doing the best they can for you but are also learning a new way of working under immense pressure your patience and support is much appreciated.

 

Look forward to seeing you soon

 

Laura and all the team at Salisbury Villa Dental Surgery

 

 

 

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